STEP-BY-STEP GUIDE
How to use Hedia Diabetes Assistant.
Set up the insulin calculator, read your dashboard, get a recommendation, use the Food Library and make Hedia yours.
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How can we help?
Find answers and step-by-step guides, or reach the right team. For people using Hedia, clinics and partners.
- I use HediaHelp with your account, settings, insulin calculations and connected devices.Get help with the app ›
- I work at a clinicLicences, getting your patients started and questions from your care team.Clinic support ›
- Email supportOur support team reads every message and usually replies within two business days.Contact support ›
FAQ
Popular questions.
Hedia Diabetes Assistant can be downloaded to your phone through the App Store or Google Play Store. To create a new account and start using Hedia, you may need an activation code from your healthcare professional.
If you want to access Hedia’s bolus calculator through a partner app and need help, please visit partner support.
In some regions, an access code is required to start using Hedia Diabetes Assistant.
To get an access code, please contact your healthcare professional.
- On the login page, tap “Forgot email”.
- On the “Forgot password” page, enter your email account and go to the next screen.
- Check your email inbox for a one-time code.
- Enter the code in the app to reset your password.
- You can now set a new password.
If you do not receive the link to update your password, please contact our support.
Hedia Diabetes Assistant supports a variety of insulin smart pens and blood glucose meters. Direct connection to CGM sensors is currently not supported.
Hedia Diabetes Assistant can connect to glucose meters via Bluetooth, allowing you to transfer your most recent glucose reading from within the last 10 minutes. Device availability may vary depending on region and platform.
- To connect your glucose meter, go to Settings > Glucose Meters and follow the instructions.
- For help putting your glucose meter into pairing mode, see the user manual of your glucose meter.
- Once your device is connected, it will be available the next time you do a calculation.
You can remove a connected glucose meter by going to Settings > Glucose Meters and tapping the device again.
If you’re missing a particular food in the built-in Food Library, you can create your own food items:
- In the Food screen, tap “My food”.
- Tap “Create food”.
- Choose whether your new item is a food or a drink. Food is entered in grams; drinks in ml or cl.
- Enter a title and the carbohydrate content per 100 grams. Optionally, add a description and more nutritional content.
- Tap “Add”.
Your new item is now available whenever you create a new calculation. If you think an item should be part of the built-in Food Library, send us your suggestion.
Still need help?
Our support team reads every message and usually replies within two business days.
Email support
support@hedia.comNeed medical help?
If you feel unwell or are unsure about a dose, contact your healthcare provider or emergency services. Hedia support can’t give medical advice.